Bitcoin exchange Coinbase announced the acquisition of startup Agara, which operates an AI-powered customer support platform operating in the Indian and US markets.
“We plan to use Agara’s deep learning and chatbot technology to automate and improve our customer engagement tools,” said Manish Gupta, vice president of Coinbase.
The company expects the new functionality to help provide users with “personalized, intelligent, real-time support options.”
Improving customer engagement is a priority for the exchange, according to Coinbase. Over the past few months, she has grown its support staff fivefold. By the end of the year, the company plans to provide 24/7 telephone and messaging assistance.
The Agara team will join the previously opened Coinbase Technology Center in India.
The parties did not disclose the financial details of the deal. According to TechCrunch, the purchase amount ranges from $ 40 million to $ 50 million, it is planned to complete it by the end of the year.
We will remind, in September, Coinbase announced a bond issue in the amount of $ 1.5 billion. The company planned to use the raised funds, including for the acquisition of startups, products and technologies.
Following this, the exchange increased the volume of issue of debt securities to $ 2 billion, citing strong demand.
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