- To begin with, he will offer only consultations.
- And in the future it will become a useful assistant even after purchase
Auto giants Fiat and Kia integrated ChatGPT technology into their metaverses. They will offer visitors consultations and presentations of top models through a chatbot. This comes in handy when real sellers can’t answer questions. You don’t need a VR headset or your own avatar to enter virtual worlds.
So, Fiat Metaverse has signed a partnership with Microsoft (co-owner of ChatGPT) and developer of Touchcast. In the future, they plan to implement the chatbot not only in the metaverse, but also in the on-board computer. He will be able to answer questions after the purchase. That is, now the owner will not need to call the dealer to ask how to open the hood or something else.
Meanwhile, Kia Germany also launched a store in the metaverse. It works on the Engage platform, the entrance to which is also available directly from a PC or smartphone. But here it is better to use a VR headset and create your own avatar. Buyers will be able to view the virtual showroom and presented cars, ask questions and even pre-order.
Of course, ChatGPT will not close all questions. Some complex nuances need to be discussed with real dealers. In addition, people usually ask for a real test drive before buying. But the introduction of AI will greatly improve the experience of communicating with customers in the early stages.
We recently wrote that Elon Musk plans to create a competitor to ChatGPT. Whether he will participate in Tesla sales, time will tell.